Frequently Asked Questions

Ordering

Can I place an order online?

Yes, you can order directly through our webshop. Payment is secure and you have several payment options available.

Can I see the furniture before purchasing?

Yes, our showroom in Rotterdam is open by appointment. Contact us to schedule a visit.

Delivery

How long does delivery take?

Most orders are delivered within 2–5 business days. For certain brands or special orders, delivery may take 5–6 weeks. You will always be informed of the expected date.

Is delivery free?

Yes, delivery in the Netherlands is free for most products. Shipping costs for Belgium and Germany are shown during checkout.

Returns & Warranty

What is your return policy?

You have 30 days to return an unused product in its original packaging. See our returns page for full details.

What warranty do I get?

All products carry a minimum 1-year warranty. Some brands offer extended warranties up to 2 years. See our warranty page for details.

Maintenance

How do I maintain my garden furniture?

Maintenance depends on the material. Aluminium only needs a gentle clean. Wooden furniture benefits from annual oiling. Read our blog articles for tips per material.

Can the furniture stay outside in winter?

Most aluminium and synthetic rattan furniture can stay outside year-round. Wood and rope furniture benefit from a protective cover in winter. Check the product page for specific recommendations.