Complaints

We are sorry if you are not satisfied. We take every complaint seriously and strive to resolve it as quickly and fairly as possible.

How to submit a complaint

1. Send an email to info@boenderoutdoor.nl describing your complaint clearly, including your order number.
2. We will acknowledge receipt within 1 business day.
3. We aim to resolve your complaint within 5 business days.

Not resolved?

If we are unable to resolve your complaint together, you can submit it to the Geschillencommissie (Dutch Disputes Committee) via www.degeschillencommissie.nl. You can also use the EU Online Dispute Resolution platform: ec.europa.eu/odr.